Privacy Policy

1. Overview

GlowBook ("Company", "we", "us", or "our") operates the GlowBook mobile application and website (the "Service"). This Privacy Policy informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.

We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Personal Information

• Account Information: Name, email address, phone number, profile picture
• Business Information: Business name, address, contact details, business registration information
• Service Information: Service descriptions, pricing, availability, photos
• Reservation Information: Booking details, appointment history, preferences

2.2 Usage Information

• Device Information: Device type, operating system, unique device identifiers
• Location Information: GPS coordinates, IP address-based location (with your consent)
• Usage Data: App usage patterns, features used, time spent on the Service
• Communication Data: Messages, reviews, ratings, customer service interactions

3. How We Use Your Information

• Provide and maintain our Service
• Process reservations and payments
• Send notifications about bookings, updates, and promotional offers
• Improve our Service through analytics and user feedback
• Provide customer support
• Ensure security and prevent fraud
• Comply with legal obligations

4. Information Sharing and Disclosure

4.1 With Service Providers

We may share your information with third-party service providers who assist us in operating our Service, such as:

• Payment processors
• Cloud storage providers
• Analytics services
• Customer support tools

4.2 With Business Partners

When you make a reservation, we share necessary information with the service provider to fulfill your booking.

4.3 Legal Requirements

We may disclose your information if required by law or in response to valid legal requests.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure.

6. Data Retention

We retain your personal information for as long as necessary to provide our Service and fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access to your personal data
• Correction of inaccurate data
• Deletion of your data
• Restriction of processing
• Data portability
• Objection to processing

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our Service and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

9. International Data Transfers

Your information may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ.

10. Children's Privacy

Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.

11. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

12. Contact Information